What you get from Akontec · AK-MIBU-1AE9
Consultancy, setup, training, support — and what we will not say.
Six pillars of support run for the whole term, and twelve promises we deliberately refuse to make. Read both halves before you commit money to this project.
Sheet 01What we do
Consultancy
Process design
- Desk structure, territory model and the working senior at a 70% load.
- Capacity model — 435 usable minutes and what fits inside them per desk.
- The tender screening rules, the qualification grid and the cadence to D180.
- A cost model you can hold against your own numbers before committing.
- Hiring profile per desk, including why the usual telecalling profile fails here.
Tech setup
Provisioned before induction
- CRM tenancy, logins, territory and pipeline configuration, mandatory fields and dispositions.
- Tender portal accounts with the saved search profiles already built.
- Routing from the client's project ERP forms into the desk queue.
- Document management structure and the naming convention for drawings and bids.
- Dashboards: daily activity, weekly desk scorecard, tender calendar, monthly review.
- Configuration guidance for your dialler and SIP, which remain yours.
Training
Eight days, domain first
- Construction vocabulary and how to read a drawing well enough to ask the right question — not to answer one.
- Project types and stages, approvals and statutory terms, what each one means for timing a call.
- The tender lifecycle end to end, and the screening rules applied hands-on.
- Territory discipline, relationship mapping and the 45-day touch cycle.
- Scripts, objection handling and a hostile-prospect module — because on this desk you will meet them.
- Written test plus three mock calls at the certification gate, and train-the-trainer for your desk seniors so you can onboard a replacement without us.
Documents
The written record
- SOP manual for all four desks and the CRM operating manual.
- Tender screening playbook and the recommendation pack template.
- QA scorecard with the fatal-error list and the calibration method.
- MIS formats — daily, weekly, monthly — pre-built.
- Job descriptions, interview assessment sheet, candidate written test.
- DPDP-aligned data handling pack.
Support
Named people, weekly
- Four named owners: account, delivery, technical and billing.
- Daily governance for three weeks, then weekly for the term.
- Weekly QA sample and published scorecard, calibrated with your own QA.
- Escalation cover at L4 with same-day client access at L5.
- Monthly business review with the client's feedback read out unedited.
- Change control — any scope change is quoted and agreed before it hits your floor.
Commercial
Administration
- Joint reconciliation of productive seats before you invoice.
- Bounty evidence agreed jointly, so a disputed site visit is settled before billing.
- A defined payment window and a named billing owner to chase.
- Guidance on GST treatment and TDS.
- Written notice periods and a transition plan on exit, either way.
Sheet 02What we will not promise
The list we would rather you read twice.
- No promise of earnings, profit or return. The rate is per certified productive seat against a performance standard. What you earn depends on seat fill, certification rate, adherence and quality.
- The payout is not unconditional. It is gated on adherence and quality and can be reduced or withheld.
- No promise of enquiry or tender volume. Portals publish what they publish; the client generates its own demand. The planning basis is a plan, not a floor.
- No promise on bounties. They follow events confirmed by the client, and award bounties can lag a quarter. Never budget them as current cash.
- No promise that the client will win the tenders you screen. Your desk is measured on screening and recommending, not on the client's win rate — but nobody should pretend the two are unrelated.
- No promise the contract runs the full term. Clients can reduce seats, change scope or exit on notice. So can you.
- No promise of territory or seat expansion. It depends on performance and the client's own capacity to execute more work.
- No refund of consumed setup, training, data or tooling cost. The deposit is refundable at a clean exit; the rest is spent on your setup.
- We do not run your centre. We do not hire your staff, pay salaries, sign your lease or manage your floor.
- We do not promise every hire will certify. On the hardest hiring profile on the board, some will not. Plan for it.
- This is not an investment product. No security, no unit, no assured return, no buy-back.
- We do not hide bad news. If the client is unhappy or the account is at risk, you hear it from your delivery manager first, not from a termination notice.
Sheet 03Risks, stated plainly
What can go wrong, and what the contract does about it.
| Risk | Who carries it | Mitigation |
|---|---|---|
| Hiring the wrong profile | You | JD, assessment sheet and candidate test supplied at award. This is the single most common failure on this project and the toolkit exists because of it. |
| Long ramp before results show | Shared | The gate is not applied until day 60 and steady state is read then, not at 45. |
| Late-shift attrition | You | 18 hired for 15 seats; roster and transport planned at award rather than improvised in month two. |
| Missed tender deadline | You | T-15 / T-7 / T-3 / T-1 alerts built into the calendar. A miss carries its own remedy separate from the gate. |
| Site visits booked but not attended | Shared | T-1 confirmation is mandatory; the KPI counts attendance, not bookings, so the incentive is aligned. |
| Client reduces seats | Shared | 60 days' written notice; first refusal on Akontec's next domestic placement. |
| Panel circumvention allegation | You | The non-circumvention undertaking is explicit and the CRM records every contact, which protects you as much as the client. |
| Payment delay | Akontec | Defined 15-working-day window, named billing owner, escalation to the director. |